Testimonials

• Working with Stuart and the Centre for Human Computer Interaction Design has been extremely beneficial for Cheltenham Borough Council. ‘User Centred Design’ and ‘User Experience’ were buzzwords we had heard, but never truly understood the theory and psychology behind them. Stuart Scott has provided us with the knowledge and a toolset to begin our process redesign with the customer truly at the centre of our focus.

  Cheltenham Borough Council

• Our project engaged City Interaction Lab to conduct a batch of usability tests during the summer of 2021 under significant technical, administrative and time constraints. Against these restrictions, the Lab collaborated with us to tailor a programme that enabled the research to go ahead without sacrificing rigour. Our relationship with the Lab was one of partnership rather than of hirer and third-party supplier, precisely meeting our need. Their flexibility, guidance and patience were invaluable, the model of working we would hope to replicate with any future research provider.

  The Institution of Engineering and Technology

• City Interaction Lab devised and carried out user testing on an existing online arts journal. The exercise resulted in a manageable breakdown of observations and pragmatic recommendations for improvement. We found the process to be an illuminating experience and will use the report as a roadmap for our changes to design and editorial policy in future.

  Paul Mellon Centre

• Reality Check chose the City Interaction Lab to test our new Virtual Reality User Interface and research different options we had for our development roadmap. The facilities are excellent and allowed us to test multiple device platforms including mobile devices, desktop and tethered VR rig. The experience of the lab staff of building a positive rapport with participants was especially valuable as it increased the quality and quantity of insights disclosed by each participant while maintaining a friendly and safe atmosphere. We will certainly return to test our next major update to the user interface prior to release.

  Reality Check Systems

• We worked with City Interaction Lab to test the usability of our new regulations database. We were impressed by the efforts of Stuart and his team to understand our customers and the service we were aiming to provide. They ran the sessions professionally, and were flexible and resourceful in their efforts to gain the insights we needed. They produced recommendations tailored to help us meet our particular circumstances and we are confident we will be able to produce a much better service as a consequence. The lab team were enthusiastic and engaged, and we enjoyed working with them.

  IFIS (International Food Information Service)

• We’ve used City Interaction Lab several times now, and will be back again. The facilities are excellent and the team there are friendly, welcoming, and do everything they can to make things run smoothly.

  One Further

• The Anglia Revenues Partnership, consisting of Breckland, Bury St Edmunds , East Cambridgeshire , Fenland, Forest Heath , Suffolk Coastal and Waveney District Councils, embarked on an ambitious digital transformation programme that would not only improve customer experience but also help to reduce costs. The tailored support from the Interaction Lab provided us with the skills, training and insight we needed to help focus our priorities and resources to ensure our improvements are based around user centred design principles. ‘UX’ is now a critical component of our transformation work – Darren Knight, Head of Customer Service & Communications, Suffolk Coastal & Waveney District Councils

  Anglia Revenues Partnership

• City Interaction Lab was an ideal venue for our week of usability testing. Close to the centre of London with easy access to transport links and a nice area. The lab was well set up for desktop and mobile testing and Stuart (Lead UX) was very knowledgeable and extremely helpful. He assisted in welcoming our participants which is so important when you have so many things to organise.

  Orangebus

• We have used the Interaction Lab eye-tracking equipment and the mobile testing software for some our most complex usability studies with great results. The team is extremely knowledgeable and enthusiastic. They have very helpfully guided us through the process from the initial stages, providing training, advice and background literature, all the way through to the final stages, helping us transfer the testing outputs in the best format for our team. They have built a very good rapport with the researchers and the participants, and ensured that we are well prepared for the research project and that the participants enjoy taking part. We look forward to working together again in the future!

  NatCen Social Research

• When we need usability testing for a user research project, we turn straight to the City Interaction Lab. The Interaction Lab team really focus on the design of each usability testing session, including script run-throughs and constant collaboration with us to ensure they can get answers to the questions we need to answer. Their research revealed hundreds of insights to our client about the user experience of their website and digital communication channels. The quality of the usability testing facilitation is first-class and gets the most our of every session. The team are quick on their feet and adapt sessions to get the most out of every participant. We get great feedback from our clients on the quality of the testing and the valuable insights they get from observing Stuart and his Team.

  Lagom Strategy